Refund Policy

Refund Policy

Refund Policy for Third Eye Holistic

At Third Eye Holistic, your satisfaction is our top priority. We understand that sometimes a purchase may not work out, and we want to ensure a straightforward and fair process for requesting refunds. Please read our refund policy below.

1. Eligibility for Refunds:

  • Time Frame: Refunds must be requested within 30 days of the purchase date.
  • Condition of Goods: Items must be returned in their original condition, unopened, and unused.
  • Proof of Purchase: A valid receipt or proof of purchase is required.

2. Non-Refundable Items:

  • Certain types of items cannot be returned for a refund. These include:
    • Personalized or custom-made items.
    • Sale items (only regular priced items may be refunded).
    • Perishable goods such as food, flowers, or magazines.
    • Personal care items, such as beauty products.

3. Process for Returns and Refunds:

  • Initiating a Return: To initiate a return, please contact our customer service team at [customer service email/phone number] with your order number and reason for return.
  • Shipping Returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Refund Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

4. Refunds:

  • Refund Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.

5. Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at [customer service email] and send your item to our return address.

6. Contact Us:

  • Questions: If you have any questions about our Refund Policy, please contact us at [customer service email/phone number].

Thank you for shopping at Third Eye Holistic. We appreciate your understanding and adherence to our Refund Policy.